1.1 What these terms cover. These are the terms and conditions on which we supply products to you. They form an integral part of the Terms of Use of the Site.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or cancel the order, return the product, what to do if there is a problem and other important information.

1.3 Are you a consumer?

You are a consumer if you are an individual and you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).


2.1 Who we are. We are FIKARDOS DISTILLERIES LTD, a limited company registered in with registration number HE30420 having our registered office is at 22 Michalaki Savvidi, Mesogi, Paphos, Cyprus.

2.2 How to contact us. You can contact us by telephoning our customer service team at 26949814 or by writing to us at

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the phone, email address or postal address you provided to us in making your order.


3.1 How we will accept your order. By placing an order you are making an offer for the products. The acceptance of your order will take place upon dispatch of the products, at which point a contract will come into existence between you and us. Upon completion of the order and the payment you will receive a confirmation email to your email address. It shall be emphasised that any confirmation messages appearing on our website upon completion of the online payment and confirmation emails to your email address are merely notifications that your order has been placed. They do not, by any means constitute acceptance of your order (offer).

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock; because of unexpected limits on our resources which we could not reasonably plan for; because a credit reference we have obtained for you does not meet our minimum requirements; because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. A full refund shall be given in case we cannot accept your order.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell within the territory of the Republic of Cyprus. Our Site is solely for the sale and supply of our products within the territory of Cyprus. Unfortunately, we do not accept orders from addresses outside Cyprus at this time.


4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions , specification and measurements indicated on our website may not be entirely accurate and may have a 5-10% variation.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.


5.1 If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change.


6.1 Delivery costs. The costs of delivery will be as displayed on our website and may vary between different products, and/or quantity of products and/or destinations of delivery and/or pick up point.

6.2 Time of delivery of the products. The goods will be delivered to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event beyond our control, we will contact you as soon as possible to inform you of this fact, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to terminate the contract and receive a refund for any products you have paid for but not received.

6.4 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours (excluding public holidays) as displayed in our Site.

6.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

6.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may terminate the contract.

6.7 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

6.8 When you own goods. You own goods once we have received payment in full.


7.1 You can cancel an order. Your rights when you cancel an order will depend on what you have bought, how we are performing and whether you are a consumer or business customer:

7.2 Ending the contract where we are not at fault. Even if we are not at fault you can still cancel the order before it is completed. A contract is completed when the products are delivered and paid for. If you want to terminate a contract before it is completed where we are not at fault just contact us to let us know.


8.1 Tell us you want to cancel the order. To cancel an order, please let us know by doing one of the following:

(a) Phone or email. Contact customer services at 26949814 or email us at Please provide your name, home address, details of the order and, where available, your phone number and email address.

8.2 Returning products after ending the contract. We cannot accept cancelation of the order after products have been dispatched to you or you have been received by you.

8.3 How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the same method used for payment. However, we may make deductions from the price, as described below.

8.6 When we may make deduction from refunds.

We may reduce your refund of the price to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

8.7 When your refund will be made. Your refund will be made within a period of 14 days from the date you informed us.


How to tell us about problems. If you have any questions or complaints about the product, please contact us. You may contact our customer service team at 26949814 or write to us at Alternatively, please speak to one of our staff in-store.


9.1  Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct but errors may occur.

9.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

9.3  Incorrect prices. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require the return of any goods provided to you.

9.4  Time and method of payment. We accept payment with credit card, Visa, Mastercard.

If you will use for your purchase, the JCC payment gateway , please note that your purchase will appear on your related bank statement having on desciprion *FIKARDOS* name at the specific time and stating the related amount

The payment takes place prior to the dispatch of the products at the time you proceed to checkout, where you pay for the product(s) you wish to purchase. Upon completion of the order you will receive a confirmation email to your email address. It shall be emphasised that these are merely notifications that your order has been placed. They do not, by any means constitute acceptance of your order (offer). The acceptance of your order is made by us when we dispatch the products.


10.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for any loss or damage you suffered that is a foreseeable result of the breaking of this contract on our part or our failure to use reasonable care and skill. However, we shall not in any occasion be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will occur or if, at the time the contract was made, both we and you knew it might happen, for instance, if you discussed it with us during the sales process.

10.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Sale of Goods Law 1979(Ν. 10(I)/1994 and the Consumers’ Rights Law 2013 (Ν. 133(I)/2013).

10.3 We are not liable for business losses. We only supply the products for to you for domestic and private use thus, we shall not by any means be liable for any business losses you may suffer as a result of the use of the products for business purposes.


11.1  How we will use your personal information. We will only use your personal information as set out in our Privacy Policy . We will use your personal information for the purposes of (a) providing to you access to and use of our website, (b) providing customer support, billing and other similar activities related to the orders placed through our website or information requested by our customers, and (c) keeping you informed about products, services, offers and to improve our services. In accordance with the provisions of the General Data Protection Regulation (GDPR), where you do not wish to receive information about other products, services, offers and events, notify us in writing. Moreover, if you wish to have your personal data deleted, meaning the cessation of any further processing or storing of your personal data by us, you may do so anytime by notifying us in writing.


12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided].

12.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we consent to this in writing.

12.3 Nobody else has any rights under this contract . This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to terminate the contract or make any changes to these terms.

12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.6 Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. The Terms of Supply of Goods set out hereto are governed exclusively by the Laws of the Republic of Cyprus and for any dispute which may arise between you and us in respect of any matter, the Courts of the Republic of Cyprus shall have exclusive jurisdiction.